Brazil Floors Terms & Policies

Terms Of Use

These terms of user agreement (“Agreement”) is a legally binding contract between you and Brazil Floors. By using this website (the “site”), you agree to comply with this agreement.
Our privacy policy is incorporated by reference into this agreement and should therefore be read in conjunction with it. The terms “we,” “us,” or “our,” refer to Brazil Floors Inc.

Changes
At any time, we may change any of the following:

• Our site.
• This agreement.
• Our policies, including our privacy policy.

The changes will be effective immediately when the change is available at our site. Your use of our site after such changes are made constitutes your acknowledgement, agreement, and acceptance of these changes. Revisions to this agreement supersede all previous versions of this agreement and any verbal or written notices or statements.

Eligibility
To use our site, you must be at least the age of majority where you reside. Regardless of location, you must be at least 13 years of age to use our site.

Termination
This agreement becomes effective upon your first use of our site and continues until terminated according to its terms. Failure to adhere to this agreement will result in its automatic termination. Upon termination for any reason, all obligations, provisions, limitations of liability, indemnities, disclaimers, and licenses granted to us will persist indefinitely. We are not liable for any termination, intentional or unintentional.

Orders
We strive to provide accurate pricing, descriptions, images, and product details on our website. However, errors can occur from time to time, leading to the display of incorrect information about our products or services, such as size, color, price, and availability. We cannot assure that the information on this website is accurate, complete, trustworthy, up-to-date, or without errors.
We may need to verify certain information prior to accepting an order and we retain the right to cancel or withdraw orders, rectify errors at any time, including after an order has been placed.
We reserve the right to change, limit, refuse, or cancel any orders by you for products and services that are sold, at our discretion, without prior notification, and at any time, including after your receipt of an order number or email confirmation.

User-Generated Content
As you use our site, you may submit content, such as requests, feedback, suggestions, comments, reviews, messages, favorites, pictures, and captures of your surroundings, generated by you (collectively, “Content”). Any content or other information submitted to the site may be viewed by us, other users, third parties, or the public and will not be treated as confidential, private, or proprietary.

By submitting content, you agree to the following:

• You are solely responsible for your own content and any consequences that may result from its posting.
• Your content does not violate any copyright, trademark, patent, or other intellectual property or other rights of any third party or any applicable law or regulation.
• You have the legal right to use and permit us to use and publish your content.
• Your content does not violate any terms in this agreement or our policies.
• With the submission of your content, you hereby grant us a perpetual, worldwide, irrevocable, and transferable right and license to use, copy, reproduce, distribute, and exploit such content, without compensation to you or others.
• You agree to pay all potential fees, royalties, damages, and any other liabilities arising from your submission of content to our Site.

Regarding Content submitted by you and others:

• We do not endorse or make any warranties or representations with regards to any content published on our site, including but not limited to the accuracy, quality, legitimacy, or appropriateness of the information.
• We reserve the right but not the obligation to monitor content or any other information transmitted through our site.
• We cannot guarantee that some content or other information published on our site will not be offensive or defamatory.
• We reserve the right but not the obligation to remove or refuse to publish any content for any reason, without notice.
• We may publish, transmit, and otherwise provide content in any manner and method we choose.
• We reserve the right to modify, translate, summarize, paraphrase, or shorten content for any reason.
• We take absolutely no responsibility for content you or others submit on our Site.

Prohibited Uses
When you use our site, you agree to conduct yourself in a lawful manner, consistent with generally accepted standards of etiquette and our terms and policies. Otherwise, we may terminate your access to our site, and you may be subject to civil or criminal action.
We may involve and cooperate with law enforcement and other authorities in prosecuting users who act unlawfully or maliciously.

You agree not to do any of the following:

• Submit inaccurate, false, expired, misleading, or incomplete information, such as information about yourself, your device, your location, or when providing a comment or review of a product or service offered on our Site.
• Use our site or send data to cause or attempt to cause harm to any person or entity.
• Transmit content or data that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, libelous, discriminatory, hateful, or objectionable.
• Use our site for anything but personal use, including for-profit or commercial activities or intentions.
• Access, copy, reproduce, modify, reformat, adapt, transmit, publish, distribute, or exploit content and information found on our site in any way, except as explicitly permitted in this agreement.
• Make copies of or display content from our site for commercial purposes; without clear and visible attribution to us; or with modified or missing trademarks, copyright, or other notices contained in the original content.
• Suggest, mislead, or imply, whether deliberately or accidentally, that we endorse, operate, sponsor, condone, recommend, or are affiliated with any other entity, website, or application.
• Modify links to our site or its associated content or code, including links to virtual rooms, whether originated from within our site or externally.
• Collect, store, or use personal information about any of the users on our site without their consent.
• Use our site in a way that could harm, overburden, impair, interfere, or unreasonably strain our site or its products, services, users, and any associated or connected systems.
• Copy, reproduce, modify, adapt, translate, publish, post, transmit, upload, deploy, distribute, disclose, sell, license, decompile, disassemble, or reverse engineer any part of our site.
• Use robots, data mine, or similar data collection and extraction tools with respect to our site.
• Violate any applicable laws or regulations, whether deliberately or accidentally.

Intellectual Property
Any content, information, data, products, services, and any derivative works from content, and any associated intellectual property and other rights on our site, are and will remain our property and that of our vendors, licensors, and affiliates. Our property is protected by local and international laws, and you acknowledge that our rights are valid and enforceable.
Our site contains registered and unregistered trademarks, copyrights, and service marks including but not limited to our logo, our tag lines, and those of our vendors and others (collectively, “Our Marks”). Any use of our marks is strictly prohibited, except as explicitly permitted in this agreement. You acknowledge and agree that all rights regarding our marks are our exclusive property or that of our vendors, licensors, or affiliates, and that any value or goodwill created by your use of our marks will accrue to only us, our vendors, licensors, or affiliates. You also agree that you will not take any actions that could threaten, harm, challenge, or in any way conflict or reduce the value of our marks or our rights with respect to our marks.

Liability Limitation
Each of the following provisions applies to the maximum extent permitted by law:

• We are providing you our site on an “as is” and “as available” basis, without warranty of any kind, whether expressed or implied, including but not limited to the accuracy of information
• This site is for a particular purpose, non-infringement, and any warranty arising out of usage for dealing or trade.
• We are not responsible for any damages or liability arising out of the content on our site, including content from third parties, the accuracy of any information, prices, availability, or product descriptions, and the quality or conduct of any third parties.
• You agree that we will not be liable to you under any theory of liability, to the maximum extent permitted by law.
• We will not be liable for any indirect, incidental, or consequential damages, delays, mis- or non-delivery, loss of profits, business interruption, reputational harm, or loss of data due to your use or inability to use our site or its products or services.
• Your use of the site, its products, information, and services are strictly at your own risk.

Indemnification
You agree to fully indemnify, defend, and hold Brazil Floors Inc, our affiliates, licensors, vendors, partners, agents, successors, and assigns and our and their officers, directors, employees, contractors, consultants, and other representatives, harmless from and against any and all claims, damages, losses, costs, including any legal fees and other expenses that arise directly or indirectly out of or from any of the following:

Your breach of this Agreement.
Your activities or misconduct, whether deliberate or accidental, through our site.
Allegation that any information transmitted through our site infringe or violate the copyright, trademark, patent, or other intellectual property or other rights of any third party.

Disputes
You and Brazil Floors Inc agree to forego any rights to litigate in a court or before a jury or to participate in a representative action or class action regarding a claim. In arbitration, other rights that you may have if you went to court, including discovery, may be limited or not available to you. Any disputes between you and Brazil Floors Inc or its officers, directors, partners, employees, representatives, contractors, agents, and affiliates, related to this agreement will be settled by legally binding arbitration, the administration of which will be determined by us. The arbitrator will be an independent third party licensed to practice law. Arbitration will be conducted in the USA, unless we decide otherwise. Judgement from the arbitration may be filed in any court with jurisdiction over this agreement. Any judgement must be consistent with this agreement’s outlined liability limitations and indemnification.
Before requesting or initiating arbitration, you must notify us in writing at least 90 days in advance of your intention to file for arbitration. You may provide such notice by email to info@brazilfloors.com. During this period, you and Brazil Floors will attempt to settle the disputes through mutual discussions. If we fail to settle within this period, you may initiate arbitration, which you agree to submit on an individual basis only. You acknowledge and agree that you and Brazil Floors are each waiving the right to a trial before a jury or to participate as a member in a class action. Furthermore, the arbitrator may not consolidate more than one individual’s claim.

Jurisdiction
This agreement shall be interpreted in accordance with the laws of Delaware without regard to any conflict of law’s provisions. You agree to only submit actions, claims, or requests for arbitration to a court located in Delaware and no other court. If you use or access our site, you do so at your own risk and are responsible for compliance with applicable local laws. We reserve the right to limit the availability of our site to any person, geographic area, or jurisdiction, at any time and at our discretion.

Miscellaneous
The following terms also apply to this Agreement:

• Severability: In case any part of this Agreement is found to be illegal or unenforceable, the remainder of the Agreement will continue to be valid and enforceable.
• Transfer: No part of this Agreement can be transferred, delegated, or assigned by you.
• Authority: This Agreement can only be modified by us. Our written and signed consent is required for any exceptions or modifications to this Agreement.
• Precedence: This Agreement supersedes all previous versions of this Agreement and any other verbal or written notices or statements. In case of any conflicts between this Agreement and any other policy, notice, or statement, this Agreement shall take precedence.
• Relationship: In no way does this Agreement create or relate to a partnership, joint venture, or employee-employer relationship between you and Brazil Floors Inc.
• Format: Headings, titles, emphases, formatting, and font styles in this Agreement are only for convenience and in no way define or explain any section or provision contained herein.
• Exclusivity: This Agreement is only between you and Brazil Floors Inc, even if you access our Site via other means. Application platforms, such as those operated by Apple, Inc. or Google Inc., or other services which enable you to access our Site, may be subject to additional terms.

Privacy Policy

This policy applies to information you may supply to us on the website, not to information supplied by phone, in person or by mail.

Privacy Rights
Brazil Floors respects the privacy of those who use our website which is found at brazilfloors.com. To protect your information, we deploy technological safeguards like encryption, access control and firewalls.

The information we collect
We use the information you provide (e.g. name, address, phone number, email, agreement to receive newsletter/sales offers etc.) to contact you to share information about our (products/services)
We are committed to communicating with you in a professional manner and protecting your confidential information.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

This company does not sell, trade or rent your personal information to others.
Unless you ask us not to, we may contact you via email or text in the future with news about our company or information about our services.
If you subscribe to our newsletter, you may unsubscribe at any time, either by using the unsubscribe link on the newsletter or contacting us via the email address given on our website.

Logging and Cookies
When you browse our website, the following information about your visit is collected and stored: the computer’s Internet Protocol (IP) address ; the domain from which you access the Internet , the website address from which you came to our site ; the date and time you arrived at our site and how long you spent here; the name and version of your computer’s operating system and browser
We also use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us further determine usage of our site and sources of site traffic, improve access to our site and identify repeat visitors.

Links
This website may contain links to other sites.
Please be aware that we are not responsible for the content or privacy practices of such other sites.

Information to social media
The privacy policies stated here apply in the same way to social media, as to how the information is used and kept. Social network platforms have their own privacy policies. We do not report to social media your activity and likes and dislikes for products viewed or purchased.

Customer Service Policy 

We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items are subject to change until you have actually placed your order by phone.
Prices shown for items on this website’s product pages may differ from pricing found at participating locations and may not be honored at all locations. Your contract to purchase an item will not be complete until your transaction is completed over the phone and the proposal its signed and send back to us. We expressly reserve the right not to accept your order in the case of a pricing error or other technical issues. If you place an order including installation, a store representative will visit your home to review the specifics of your installation. The details of your installation may result in a change to the total of your order. Should this occur, you may choose to cancel your order at that time.

Mechanic’s Liens: Failure of the contractor or homeowner to pay for the material or services provided be Brazil Floors to complete this contract can result in the filing of a mechanic’s lien on the property, which is the subject of this contract pursuant to law. To avoid this result, if you are using a contractor in your home, and he is the responsible for the payments to Brazil Floors, you may ask your contractor for “Lien Waivers” from all supplying material or services for the work described in this contract upon completion of project.

In the event of default by the customer under any of the terms and provisions hereof, and should the seller employ an attorney to enforce any provision hereof, or to collect damages for breach of this contract, the customer shall pay to the seller such reasonable attorney’s fees as may be expended with respect thereto. In addition, should Buyer breach this Agreement, the seller may charge and collect a restocking fee. Such remedy shall be in addition to all other remedies available to Seller. Buyer and Seller agree that this contract is the complete agreement between the parties and that everything the Buyer expect

General Sale and Promotion Disclaimer
Current sale promotions are not valid for purchases prior to an active sale. Prices can fluctuate throughout the year based off of material costs and transportation. Orders that are placed and put on hold by customers can be assured that if our costs on the materials or transportation increase, we will not increase the cost to the customer. The opposite of this will be true also if our costs decrease and advertised prices are lower than when you placed your order then we will not be able to alter the price of a past order on hold to the current price.

Delivery Policy
One of the many advantages of choosing Brazil Floors for your hardwood, vinyl and laminate flooring needs, is our high quality, high-speed, low-cost shipping services.  We strive to provide fast, quality delivery services that are both hassle free and damage free. Please note that “next day delivery” is defined as “next business day” and that qualifying items will be delivered the next business day after the order has been placed. Other exclusions may involve weather conditions or “Acts of God” which prohibit us from fulfilling this commitment. Our “next business day” delivery commitment is for ” In Stock” qualifying items. All flooring deliveries are delivered on the first floor only or curbside. Orders placed over the phone do ship next business day as standard practice unless otherwise specified by sales rep or customer.

Delivery Information
Rooms should be cleared in preparation for your flooring delivery.
Please be sure that there is a clear path from the point of entry to your home to the room where your new flooring will be placed.
An elevator must be available for deliveries to the 4th floor and above.
We cannot deliver to anyone under the age of 18.

• Payment: All flooring material must be paid for in full on the delivery and prior to beginning installation. If using consumer financing, the financing promotional period will begin when the materials are ordered.
• Damage: We will do our best to make your delivery successful. However, sometimes problems do occur that are beyond our control.
  In the event of visible floor damage or any home damage upon delivery, you are required to contact our Customer Service Department on 800-909-0730 within one (1) day of the delivery date.
  The floor to be returned should be sent back to our warehouse within three (3) days from the date of the original delivery. All returned items must be in their original packaging.
• Delivery delayed: Delivery may be delayed because of reasons beyond Brazil Floors control such as weather, production delays, shipping delays, fires, accidents, strikes, lockouts, and governmental acts. Buyer agrees that Seller is not responsible for delays or failures in delivery caused by reasons beyond the Brazil Floors control. Brazil Floors is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph.

Pick- up Information
At Brazil Floors, we specialize in the sale of flooring that includes delivery and installation services; therefore, we do not provide an option for customers to pick up merchandise from our showroom or warehouse.

Return Policy
Brazil Floors will accept returns of merchandise within 30 days of receipt and with return approval from a Brazil Floors employee. The customer may incur a restocking fee from the distributor and is liable for shipping costs both ways. Returned merchandise must be in original packaging and customer must palletize when necessary. Special orders and accessories may not be returnable.
Unused, undamaged merchandise in unopened boxes, purchased from Brazil Floors stock and returned within 48 hours of purchase will receive a full refund. Unused and undamaged merchandise, returned after 48 hours but within 30 days of purchase, will qualify for an in-store credit or exchange and will be subject to a 33% restocking fee. All clearance merchandise, remnants, and merchandise marked “as is” or “Final Sale” are sold without warranty and may not be returned for any reason. The customer must present the original receipt to receive a refund. Cash or check transactions will be refunded via a corporate check. Please allow 14 days for processing. If the merchandise listed is specially ordered or cut from the store stock roll, returns and cancellations will not be accepted, and no deposits refunded. All special orders must be paid for in full, at the time of purchase. Brazil Floors reserves the right to request identification and to deny any return. You will be responsible for pick-up and re-delivery charges on merchandise exchanges or returns.

Material Amounts and Product Color
Material Amounts
A 2% variance on material widths is within mill tolerances and is agreed to be acceptable within the industry limits. The number of materials sold is compatible with measurement of floor covering and the material dimensions. Material overage of approximately 10% is required in order to cut, seam, and trim materials. In some instances, the amount of padding or underlayment installed may be less. The Seller has taken this variation into full account in establishing pricing. Installation charges are based on the amount of material needed and not on the installed amount.

Product Color
Despite every effort to accurately duplicate each product’s color when shown on our website, actual colors may vary.
Due to computer monitor resolution and color settings, subtle variations in color and surface texture may not be fully revealed when viewing products on our website.
For an accurate representation of product appearance, you should request a sample of the product (if available) to be sent to your home.
Hardwood, cork, and bamboo are natural materials that will have color variations such as variations from heartwood to sapwood, mineral streaks, and variations in the grain and color match to samples will vary from dye lot to dye lot. Buyer agrees to accept color variances that fall within industry-established ranges. Temperature and humidity must be maintained within manufacturer specifications.

Cancellation Policy

 
We understand that your project needs may change and that orders may need to be altered after being submitted.
Federal Right of Rescission and Cancellation Policy: You have the right to void a contract without any penalty within three days as provided in the Consumer Credit Protection Act of 1968. Only Sundays and national holidays are excluded from this time limit. All cancelation requests must be submitted in writing to the store within the specified time limits.

Cancellations or Modifications to Installation Purchases
If you must reschedule any in-home visits, including measurements, delivery or Floor Installation, please notify Brazil Floors Customer Service Department at least at least 24 hours before your scheduled visit.
In case you are absent from your home for a scheduled visit without prior cancellation, and our technician is unable to perform the service due to your absence, a lost day fee will be incurred.

Please note that cancellations are by request and will depend on the nature of the materials ordered and how far along in the order process they are. There are some products that will be produced specifically for your order and cannot be cancelled. These may include flooring and/or accessories. It is possible that some items may incur a restocking fee if they are cancelled while in production but not yet shipped. If an order has been approved for cancellation and has shipped to another warehouse or the customer, there will be restocking and shipping costs. A cancellation request is not valid by voicemail or email from customer and must be confirmed and acknowledged by Brazil Floors employee. All cancellation requests must be confirmed in writing by Brazil Floors. Please call for more details.

Pre-installation Checklist

To ensure your installation proceeds smoothly, the following information needs to be reviewed. Your cooperation in meeting our requests will be greatly appreciated and will help us ensure the quality of your installation.
Material verification: Please ensure that all materials listed within the contract are accurate including:

• Flooring
• Subflooring
• Transition moldings
• Wall moldings
• Plank installation direction

Jobsite conditions: Hardwood and laminate must be stored in the areas to be installed for a minimum of three days prior to installation. Temperature and humidity must be maintained within manufacturer’s specifications during acclimation, installation, and after installation. Failure to maintain proper temperature and humidity may cause permanent damage to floors for which the Seller cannot be held responsible. Sanders will require access to an electrical supply throughout the floor refinishing process.
Arrival Time: Each installation is custom, and some may take longer than others. Therefore, it is extremely difficult to determine what time the installers will arrive on the date of installation. We will provide an estimated two-hour window for arrival. Please ensure that a responsible adult is present at the job site for the duration of this time.
Furniture Removal: If the installation includes moving furniture, it is large items only, so please complete the following tasks before the installer arrives:

• Remove all items from cabinets.
• Remove wall plaques and pictures from all areas including rooms adjacent to areas being installed.
• Remove bedding and pillows.
• Remove items from the top of dressers and tables.
• Remove drawers from dressers.
• Remove items from closet floors and all low hanging garments.

Toilets: If you have contracted us to remove your toilet, there may be unforeseen plumbing conditions that might cause a water leak. You may need to hire a professional plumber to reinstall the toilet or repair a leak.
Pianos & Pool Tables: If you have contracted us to move your piano or pool table, please be advised that we are not responsible for tuning the piano or leveling the pool table. We do not move slate pool tables or grand pianos.
Electronics: Our installers do not move electronics of any kind. Customer is responsible for disassembly, moving, assembling and connecting equipment after units.
Remove low handing draperies.

Installation Information

If you must reschedule any in-home visits, including Installation, please notify Brazil Floors at 800-909-0730 at least at least 24 hours before your scheduled visit.

In case you are absent from your home for a scheduled visit without prior cancellation, and our technician is unable to perform the service due to your absence, a lost day fee will be incurred.

Please plan to be home the entire day your installation is scheduled as we cannot guarantee a specific starting time. Every effort will be made to complete your installation in a timely and professional manner; however, we are not responsible for ancillary or consequential damages or any other expenses, e.g. time lost from work, hotels expenses, meals, inconvenience, etc. That may arise from unforeseen delays in materials or installation.

Installation of hardwood, laminate, and vinyl requires preparation of the subfloor. The costs for this subfloor preparation are not included in the estimate because these costs can only be determined upon site inspection. Additional labor and materials may be required in order to remove existing flooring, removal and replacement of secondary subflooring, and flashing materials. The final labor quote will be submitted for your approval prior to processing your order.

In the interest of full disclosure to you, Brazil Floors Customer Service Department may have said labor performed by an independent contractor. The independent contractor status of the installer will not change the price you pay, nor the quality or extent of any warranties of such labor.

The installers DO NOT move, disconnect, or reconnect the following items: gas appliances, icemaker refrigerators, grand pianos, aquariums, waterbeds, grandfather clocks, antiques, breakables, bedding, draperies, or anything that may be very fragile.

• Dust: Installing new flooring may cause a considerable amount of dust. Please take adequate measures to protect your belongings. The dust cannot be contained to just the areas being installed.
• Squeaks: The installers cannot repair existing floor squeaks or guarantee that any attempt to do so will be effective.
• Doors: We assume no responsibility for cutting doors. Installers can remove doors to install flooring, but we are not responsible for replacing doors if the new flooring does not provide adequate clearance.
• Walls & Baseboards: Even though the installers will take all normal precautions when new flooring is installed, it may be necessary for the customer to touch up the baseboards after installation. The installers will exercise every care possible in removing and reinstalling molding, but we cannot be responsible for breakage because the condition of the molding is beyond our control. If you would like your old molding removed, please tell the installers. If you plan to paint or wallpaper, this should be completed after installation. New applied paint and wallpaper are especially susceptible to damage.
• Carpet Removal: If you have wall to wall carpeting now, the installers will use your existing tack strip. If it is not reusable the installers will replace it at no charge. Please do not remove the existing tack strip but do be sure to remove all staples used to secure cushion and carpet to the subfloor.
• Seams will be visible (vinyl only): Where seaming is necessary the carpet/vinyl will be seamed according to the best-known method, and the best possible way for the material involved. The visibility of your seams will depend on the type of carpet/vinyl, lighting, and direction of seam. Unless otherwise specifically mentioned on the order in writing, seams will be left to the discretion of the installer.
• Existing or subfloors not installed by Seller: Installing new hard surface floors without the required sub-floor will void all installation warranties and may affect the manufacturer’s warranty as well. Problems arising from underlayment not installed by us or arising from floor structure are not our responsibility and are not covered by the warranties.
• Unforeseen structural issues: Many structural issues cannot be seen until the old flooring is removed. If the installers find any structural issues during installation such as termite damage or water damaged structural subflooring, the installation will be stopped until the Buyer is able to remedy the structural issue.
• Payment: All installations must be paid for in full prior to beginning installation. If using consumer financing, the financing promotional period will begin when the materials are ordered.
• Installation delayed: Delivery and installation may be delayed because of reasons beyond the Seller’s control such as weather, production delays, shipping delays, fires, accidents, strikes, lockouts, and governmental acts. Buyer agrees that Seller is not responsible for delays or failures in delivery or installation caused by reasons beyond the Seller’s control. The seller is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph.

Hardwood, Vinyl, Laminate Floor Installation Warranty

Brazil Floors warranties the workmanship of your Hardwood, Vinyl or Laminate Floor installation for one (1) year after the completion of work.

Should any defects due to faulty workmanship become apparent, Brazil Floors Inc will correct the problem free of charge.

• Product defects are covered by the manufacturer’s warranty.
• This warranty covers only the installation provided by Brazil Floors Inc.

This warranty does not cover damage caused by abuse, neglect, improper use, cleaning agents or by loose lay installation. Types of service provided at no extra charge under the terms of the warranty include repair of seams which gap, repair of transitional moldings, removal of air bubbles, loose pieces of flooring or molding. This warranty does not apply for gouges scratched or damage caused by water, erosion, insects, pets, spiked heel shoes, neglect, misuse, insufficient protection, improper maintenance, not maintaining proper humidity conditions or failure to follow our written instructions.

We cannot guarantee against fading due to sunlight. As time goes by natural exposure to sunlight may change the color of any hardwood, vinyl or laminate floor. Since hardwood, vinyl or laminate is a natural product your floor may continue to shrink and expand and depending on the season, humidity and heating conditions. Even if your floor is properly installed, the strips may shrink a little depending on the time of year. Any small gaps that might occur between planks may be considered normal and not covered by this warranty.

Manufacturer’s Warranty

Product Warranty: All flooring products come with a warranty, either from the manufacturer, the fiber company, or both, as outlined in the warranty statement given to the buyer. No additional warranties, whether expressed or implied, including any implied warranties of merchantability, are offered.
Any warranty offered by the Manufacturer is direct from the Manufacturer and not Brazil Floors.
Your purchase from Brazil Floors, along with these terms, is governed by the laws of the state where your flooring is delivered.

General Terms and Conditions

In addition to the requirements previously specified the following general terms and conditions apply to each of our limited warranties unless otherwise specified.
See manufacturers’ separate warranties for the terms of their warranties.

• These limited warranties apply to flooring installed only in owner-occupied residential space where no commercial activity takes place.
• These limited warranties exclude flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. “Commercial use” includes, but is not limited to, use in a store, office, or other place of business.
• “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; damage from improper cleaning methods or materials; and from improper maintenance.
• Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of flooring in a residence.
• To qualify for repair or replacement, the original sales receipt or other documentation, which demonstrates proof of purchase, must be supplied.
• These warranties apply only to the original purchaser.
• These warranties apply only to flooring professionally installed by Brazil Floors.

WE SHALL, UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL CLAIM.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The foregoing warranties give you specific legal rights, and you may have other rights, which vary from state to state.

Price Protection Guarantee applies only to local retail store pricing and/or purchases.

Online retailers and wholesalers are excluded. “Local retail store” is defined as a permanent building/structure containing outdoor signage with store name, street address, customer parking, and phone contact information listed in a public phone directory.

We will not be responsible for any errors or omissions in the Materials or information provided on this site, any articles or postings for hyperlinks embedded in messages, nor for any loss or damage caused by your reliance on information obtained on this site or in a hyperlink site.

Brazil Floors Inc
494 Old Bridgeport Ave.
Shelton, CT 06484, United States.
Telephone: 800-909-0730
Contact:   info@brazilfloors.com